Shipping policy
Shipping Policy
At KIPMONT, we are committed to processing and shipping your order as quickly and safely as possible.
Order Processing Time
We strive to process and ship your order as quickly as possible.
* Orders placed by 3:00 PM Pacific Time (PT) are typically shipped the same day.
* Orders placed after 3:00 PM PT will be shipped the following calendar day.
We process and ship orders 7 days a week, including Saturdays and Sundays. We do not limit order processing to business days.
Please note that shipping carriers and post offices may be closed on U.S. federal holidays (such as Thanksgiving Day, Christmas Day, and other official holidays). Orders placed during these closures will be processed and shipped on the next available carrier operating day.
While we make every effort to ship within the timeframes above, occasional delays caused by severe weather, carrier disruptions, or other unforeseen circumstances may occur. If this happens, we will process your order as soon as possible.
Thank you for shopping with us.
Shipping Areas
We currently ship to addresses within the United States, Canada & Australia.
For other international shipping inquiries, please contact us before placing an order.
Shipping Methods and Delivery Time
Delivery time may vary depending on the shipping destination, carrier service, and order size.
Estimated delivery time is generally:
- Standard Shipping: 3–5 business days after shipment
- Expedited Shipping: Available when offered at checkout
Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, holidays, or other circumstances beyond our control.
Free Shipping
We offer free standard shipping in the contiguous US.
The free shipping option will be displayed at checkout when your order meets the eligibility requirement.
Shipping Rates
For orders that do not qualify for free shipping, shipping rates are calculated and displayed at checkout based on the destination, package weight, and selected shipping method.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow up to 24–48 hours for tracking information to update after the carrier receives the package.
Incorrect or Incomplete Shipping Address
Please make sure your shipping address is accurate before completing your order.
KIPMONT is not responsible for delays, lost packages, or additional shipping costs caused by incorrect or incomplete addresses provided by the customer.
If you notice an address error after placing your order, please contact us as soon as possible at support@kipmont.com. We will do our best to assist before the order ships, but address changes cannot be guaranteed once the order has been processed.
Lost, Delayed, or Damaged Packages
If your package is delayed, lost, or arrives damaged, please contact us at:
For damaged packages, please include:
- Your order number
- Photos of the package
- Photos of the damaged product
- A brief description of the issue
We will review the issue and help you find a suitable solution.
Undeliverable or Returned Packages
If a package is returned to us due to an incorrect address, failed delivery attempt, or refusal of delivery, we will contact you to arrange reshipment.
Additional shipping charges may apply.
Contact Us
For shipping questions, please contact us at: